Return or Exchange
We hope that you love all products you order from us. However, if something is not right and you want to return your package, you only have 14 days from the date of your purchase. After that period, we are no longer responsible for any return request.
You can follow these steps:
- Sign in to your Shopetni’s account and find your order number.
- Contact us from this page and write the reason of your return / exchange with your order number as well. If you order via Whatsapp or Line, contact our customer service directly.
- You will receive an email confirmation with return instructions.
- Once confirmed, please send the package to our address.
Return/exchange is only valid for unworn and unwashed products with the tag still attached. Allow 14 working days for us to process your request. We cannot guarantee the availability of the product you wish to exchange with. Any products on sale cannot be returned, exchanged or refunded.
Refund only applies for product with manufacturing defects. We cannot cater any refund request in relation to sizing or color selection. Refund request is only valid within 14 days of purchase, for unworn and unwashed products with the tag still attached. Allow 14 working days for us to process your request.