How do I purchase your products?
Access our website (www.shopetni.com) and sign up with a valid email. Click “Add to Cart” for the products you wish to purchase. Once all items are in the cart, you can check out and complete the payment. Should you need further assistance, you can contact us via Whatsapp (+62 8853 2012 2002) or Line (@shopetni).
What countries do you ship to?
At the moment we ship our products throughout Indonesia and Singapore.
How will my package be delivered, and how long does it take to ship my order?
Your package will be delivered using courier Sicepat Express (Indonesia) or TIM Express (Singapore) from Jakarta. All packages will be processed and shipped during our operational hours, Monday – Friday, 10 AM – 5 PM. Once your order is shipped, we will be able to provide you with a tracking number should you wish to. For the duration of the shipment, please refer to the courier’s website.
What are your payment method options?
At the moment we receive bank transfer and credit card payment.
Can I cancel or modify my order once I have completed the payment?
It is not possible to cancel or modify your order after completing your purchase. If you haven’t made any payment, you can still place a new order through our website (and let the previous order be automatically cancelled after 2 x 24 hours) or contact our customer service.
Do your products have sizing?
We are offering all-size products, which can fit from S to L.
For specific measurement, kindly refer to the individual product page.
Can I still order out-of-stock products?
You can contact our customer service for any special request or stay tuned at our Instagram for possible restock announcement.
Do you have any offline stores?
You can find us at:
- Goods Dept Pacific Place
1st Fl., Jl. Jend. Sudirman No.52-53, Senayan, Jakarta 12190
Jl. Bumi No. 4, Jakarta 12120
- The Headline Store
Level 1, Pakuwon Mall, Jl. Mayjen Yono Suwoyo No.2, Surabaya 60227
Do you manufacture your products yourself?
Yes, all of our products are designed and manufactured in Indonesia.